Reputation & Reviews
Before a patient books Botox, filler or a surgical consult, she reads your reviews. We help med spas, plastic surgeons, aesthetic dermatologists and wellness clinics build a steady stream of fresh 5-star Google reviews and protect the reputation they have worked hard to earn.
What's Included
Online reputation management for med spas is a system that runs every week, not a one-time cleanup. Here is what we handle for your practice.
A text and email goes out after every appointment asking happy patients for a Google review, with a one-tap link that makes leaving one easy.
Patients who had a less-than-great visit are routed to your team first, so you can fix the issue privately before it turns into a public review.
We write thoughtful, on-brand replies to your reviews, keeping patient privacy in mind, so future patients see a practice that cares.
Your name, address, phone and hours made consistent across Google, Yelp, Apple Maps, RealSelf and Healthgrades, so patients and Google trust what they see.
Your best reviews get reused on your website, social media and ads, turning every happy patient into proof for the next one.
A simple monthly report showing new reviews, your star rating and how your reputation compares to nearby competitors.
A clear, step-by-step process for getting more Google reviews and keeping your rating strong.
We review your ratings, recent reviews and listings on every major site, and see how you compare to the practices you compete with.
We connect review requests to your booking and CRM, so every finished appointment triggers a request automatically.
We reply to reviews, flag anything that needs your attention and help you handle unhappy patients the right way.
We keep the reviews coming every month, share your best ones across your marketing and show you the results in a simple report.
Why It Matters
Before most patients call, they read your reviews. A practice with a steady stream of recent five-star reviews looks more trustworthy than one with a handful of old ones, even if the care is just as good.
Reviews help you rank. The number, rating and freshness of your Google reviews are among the signals that affect Google Maps rankings. That is why reputation management is part of every SEO plan we run. Read how Google Maps rankings work.
Ask at the right moment. The best time to ask is shortly after a great visit. Automated text requests through GoHighLevel make sure every happy patient gets asked, without your front desk having to remember.
Reply to every review. Thoughtful replies show future patients that you care. For negative reviews, a calm, professional reply that moves the conversation offline often matters more than the review itself. Keep replies free of any patient details.
Put your best reviews to work. Great reviews make strong content for your website, social media and ads.
For a step-by-step plan, read how to get more 5-star Google reviews for your med spa.
The biggest factor is simply asking, at the right time, in a way that takes seconds. We send an automatic text and email after each visit with a direct link to your Google review page, so far more happy patients actually leave one.
Google only removes reviews that break its rules, such as spam or fake reviews, and we can help you flag those. For honest negative reviews, the best fix is a professional reply and a steady flow of new positive reviews.
Yes. The number, quality and freshness of your Google reviews is one of the strongest signals for local Google Maps rankings, which is why reviews are part of every SEO plan we run.
Yes. We are based in New Jersey and help med spas, plastic surgeons, aesthetic dermatologists and wellness clinics nationwide manage their online reputation.
No. Google does not allow offering incentives in exchange for reviews, and it can lead to reviews being removed. The better approach is to make asking easy and consistent, which is what automated review requests do.
Reply quickly, stay calm and professional, thank them for the feedback and invite them to contact the practice directly. Never confirm that the reviewer is a patient or mention treatment details, since that can create privacy issues.
Get In Touch
Tell us a little about your practice and we will get back to you within 24 hours.
New Jersey, USA · Serving Practices Nationwide